What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Sophos XG310 - SNMP Traffic Issues

Votes:

0

Your Vote:

Up

Down

We have a Sophos XG310 firewall we have been monitoring without issue for well over a year. As of about 3 days ago it has stopped displaying any data for our SNMP traffic sensors on the interfaces, they all read 0.

The NetFlow sensor is working just fine, as are the custom SNMP MiB sensors (CPU, Memory, Disk, etc.)

If I attempt to add a new SNMP Traffic sensor it errors out with the following: "SNMPERR_BAD_ASN1_BUILD (SNMP error # - 11)". I've even attempted adding a new device for the firewall, Auto-Discovery does not install any SNMP traffic sensors for the interfaces.

I'm hoping this isn't a Sophos issue, any help would be greatly appreciated.

snmp-traffic sophos xg

Created on Feb 27, 2019 6:59:05 PM by  APB (50) 1 1



Best Answer

Accepted Answer

Votes:

0

Your Vote:

Up

Down

Thanks for the quick response, Benjamin. I wanted to update this issue. It turns out our High Availability wasn't working. Once we updated the firewall firmware and re-enabled HA the sensors started reporting properly again.

Created on Mar 4, 2019 5:42:52 PM by  APB (50) 1 1



3 Replies

Votes:

0

Your Vote:

Up

Down

APB,

Did the Sophos or PRTG do any kind of update around that time?

Can you download our SNMP Tester, and try testing Device Uptime and Scan the interfaces?

Post the responses you get from the tester.

Benjamin Day
Paessler Support

Created on Feb 28, 2019 11:19:30 PM by  Benjamin Day [Paessler Support]



Accepted Answer

Votes:

0

Your Vote:

Up

Down

Thanks for the quick response, Benjamin. I wanted to update this issue. It turns out our High Availability wasn't working. Once we updated the firewall firmware and re-enabled HA the sensors started reporting properly again.

Created on Mar 4, 2019 5:42:52 PM by  APB (50) 1 1



Votes:

0

Your Vote:

Up

Down

APB,

Glad to hear it was a simple fix!

Benjamin Day
Paessler Support

Created on Mar 5, 2019 9:24:54 PM by  Benjamin Day [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.