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All Probes disconnected after upgrade to PRTG Network Monitor



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Have just installed the upgrade to PRTG Network Monitor, and now all Probes (remote and Local) have disconnected.

I anticipated this might be the case for a period of time while they were updated, however it's over an hour now.

How do I go about fixing this?

This is the second core upgrade in a row that has gone horribly wrong taking hours to fix, next time I won't be so quick to hit install!

core failedupgrade probes

Created on Feb 27, 2019 11:09:32 PM by  Cloud_0013 (60) 2 1

1 Reply



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Hi there,

To be honest, this is a case that needs to be checked in a regular ticket. The knowledgebase is more for user to user interaction. Therefore please forward us a Support Bundle as outlined here:

Best regards.

Created on Feb 28, 2019 11:39:17 AM by  Dariusz Gorka [Paessler Support]

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