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PRTG Remote Probe Securepoint Firewall

Votes:

0

Hello,

I installed a remote probe on a customers PC but can't establish the connection. The customer use a Securpoint firewall and i don't know how to set up the port forwarding in the Firewall.

Does anybody use a Securepoint to and can tell my how i have to configure it?

I use a free version of PRTG. Probe Service: V19.1.48.2868 PRTG Administration Tool: V19.1.48.2868

I also added the PRTG Service in the Securepoint Firewall on tcp port 23560 and set the portforwarding from "Internet -> internal networks" and from "internal-networks to internet" but it doesn't work.

LogFile: 

2019-03-07 13:28:22.538787 NOTI TId    5884 Probe> PRTG Probe V19.1.48.2868 #cdc6463d9b85b55341e659a8a4fbf8f24eb5582a
2019-03-07 13:28:22.538787 NOTI TId    5884 Probe> System time zone: (UTC+01:00) Brüssel, Kopenhagen, Madrid, Paris
2019-03-07 13:28:22.538787 NOTI TId    5884 Probe> libeay32.dll=1.0.2.11
2019-03-07 13:28:22.538787 NOTI TId    5884 Probe> ssleay32.dll=1.0.2.11
2019-03-07 13:28:22.538787 NOTI TId    5884 Probe> RegEx library: pcre=8.40 2017-01-11
2019-03-07 13:28:22.540782 NOTI TId    5884 Probe> PRTG Probe "Probe-Name" starting on "HostPC" (GID={934B874C-0903-4315-8B19-E721000D560E})
2019-03-07 13:28:22.540782 NOTI TId    5884 Probe> Memory Manager: NexusMM4
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> OS: Microsoft Windows 10 Pro (10.0 Build 17134), 2 CPUs (Double x64 Model 94 Step 3), code page "Windows-1252", on "WDC WD5000LPLX-08ZNTT0"
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Data Path: C:\ProgramData\Paessler\PRTG Network Monitor\
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> System Path: C:\Program Files (x86)\PRTG Network Monitor\
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Local IP: xxx.xx.xxx.xxx
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Core Server IP: "here could stand your IP"
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Core Server Port: 23560
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> SSL Enabled
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Init SNMP System OK
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Init Connection
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Init Connection Done
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Init Syslog Manager
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Init Trap Manager
2019-03-07 13:28:22.753215 NOTI TId    5884 Probe> Init QOS Manager
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Init DHCP Manager
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Init Collector Manager
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Init WMI Manager
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Init Probe Scheduler
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Init Garbage Collector
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Start Connection
2019-03-07 13:28:22.754211 NOTI TId    5884 Probe> Start Done
2019-03-07 13:28:48.899737 ERRR TId   11088 Probe> Socket Error # 10060  Connection timed out. (will keep trying)

Best Regards

Eric137

prtg remote-probe securepoint

Created on Mar 7, 2019 12:47:59 PM

Last change on Mar 7, 2019 12:55:01 PM by Torsten Lindner [Paessler Support]



2 Replies

Votes:

0

Hi Eric137,

Please note that the communication Probe - Core follows this scheme:

Probe High Port ---------------> TCP 23560 Core Server
Probe TCP 23560 <--------------- High Port Core Server

Please configure your firewall according to this scheme.

For more detailed information, please follow these links:

Best Regards,
Moritz Heller
Paessler Support Team

Created on Mar 8, 2019 11:59:51 AM by Moritz Heller [Paessler Support]



Votes:

0

Hi Moritz,

I managed to get the probe working. It was a problem in my companys Firewall.

Thanks for the advice.

Bets regards,

Eric

Created on Mar 11, 2019 12:06:41 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.