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PRTG Network Monitor

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My sensor does not listen



I'm using Performance counter for graphing A server which is Windows 2019. The PRTG server needs to draw Performance counter of A server which is Windows 2016. So, I added the sensors and typed Credentials for Windows systems. However, if I added the Perfcounter Custon sensors , it did not listen. What should I do ? I read your all the manual things , but it's not that helpful. I think manual needs to be in step by step. Anyway, waiting for you help!


performancecounter prtg sensor

Created on Mar 8, 2019 8:24:26 AM

1 Reply



Hello Jane,

For further investigation, please send us logs using "Setup | Contact Support" in PRTG. After receiving confirmation email with a ticket-number, reply to this email and send us screenshots from this sensor from tabs "Overview", "Settings" and "Log".

Kind regards,


Created on Mar 8, 2019 2:58:37 PM by  Erhard Mikulik [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.