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My sensor does not listen

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I'm using Performance counter for graphing A server which is Windows 2019. The PRTG server needs to draw Performance counter of A server which is Windows 2016. So, I added the sensors and typed Credentials for Windows systems. However, if I added the Perfcounter Custon sensors , it did not listen. What should I do ? I read your all the manual things , but it's not that helpful. I think manual needs to be in step by step. Anyway, waiting for you help!

Thanks

performancecounter prtg sensor

Created on Mar 8, 2019 8:24:26 AM



1 Reply

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Hello Jane,

For further investigation, please send us logs using "Setup | Contact Support" in PRTG. After receiving confirmation email with a ticket-number, reply to this email and send us screenshots from this sensor from tabs "Overview", "Settings" and "Log".

Kind regards,

Erhard

Created on Mar 8, 2019 2:58:37 PM by  Erhard Mikulik [Paessler Support]




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