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can i open or close the ticket from email or adding comment to prtg ticket system

email notifications ticketing-system

Created on Mar 26, 2019 7:46:35 AM

1 Reply



Hi arbab,

Thank you for your post.

The emails sent by the PRTG Ticket System have a button that forwards you directly to the corresponding ticket in PRTG. There you can then edit or close the ticket. If you want to open a new ticket, you must go into the "Tickets" tab in the upper bar of the PRTG Web Interface. However, it's not possible to edit, close or open tickets directly via an email.

For more detailed information, please follow this link.

Best Regards,
Moritz Heller
Paessler Support Team

Created on Mar 26, 2019 12:35:43 PM by  Moritz Heller [Paessler Support]

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