Error 0x80070643 PRTG DESKTOP

0x80070643 client desktop install

Hello,

After upgrade PRTG, i'm update PRTG DESKTOP, install error 0x80070643

I have uninstall PRTG Desktop properly and restart computer. Same error message during installation No folder PRTG on "C:\Program"

Thanks, Aurélien

Created on Apr 17, 2019 8:16:28 AM by Aurelien_C (0) ●1

4 Replies

Accepted Answer

Votes:

1

Your Vote:

Hello Aurélien,

sorry for that experience. Here the steps for how to fix this problem:

1. Make sure you have PRTG Desktop uninstalled in Apps & Features or Programs & Features

2. If the error persists look up the registry key "HKEY_CURRENT_USER\Software\Paessler\PRTGDesktop\install"

3. If the key with the name "install" is indeed there, delete that key

4. Retry the installation

Best regards
Jakob Leurs

Created on Apr 17, 2019 10:14:25 AM by Jakob Leurs [Paessler Support]

Last change on Apr 17, 2019 10:21:29 AM by Jakob Leurs [Paessler Support]

Votes:

0

Your Vote:

Hello Jakob

I have delete the key in registery and retry the installation.

It works, thanks

Best regards, Aurélien

Created on Apr 17, 2019 11:09:42 AM by Aurelien_C (0) ●1

Votes:

0

Your Vote:

Ok, what do I do if that key doesn't exist and the PRTG Desktop application doesn't show up in my add/remove programs?

Created on Mar 19, 2021 1:39:20 PM by terrellodom (0) ●1

Votes:

0

Your Vote:

Hi there,

This almost sounds as PRTG Desktop is not installed properly. Did you try to manually install PRTG Desktop again?

Best,
Sebastian

Created on Mar 23, 2021 11:12:13 AM by Sebastian Kniege [Paessler Support]