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Error 0x80070643 PRTG DESKTOP

Votes:

0

Hello,

After upgrade PRTG, i'm update PRTG DESKTOP, install error 0x80070643

I have uninstall PRTG Desktop properly and restart computer. Same error message during installation No folder PRTG on "C:\Program"

Thanks, Aurélien

0x80070643 client desktop install

Created on Apr 17, 2019 8:16:28 AM



4 Replies

Accepted Answer

Votes:

1

Hello Aurélien,

sorry for that experience. Here the steps for how to fix this problem:

1. Make sure you have PRTG Desktop uninstalled in Apps & Features or Programs & Features

2. If the error persists look up the registry key "HKEY_CURRENT_USER\Software\Paessler\PRTGDesktop\install"

3. If the key with the name "install" is indeed there, delete that key

4. Retry the installation

Best regards
Jakob Leurs

Created on Apr 17, 2019 10:14:25 AM by Jakob Leurs [Paessler Support]

Last change on Apr 17, 2019 10:21:29 AM by Jakob Leurs [Paessler Support]



Votes:

0

Hello Jakob

I have delete the key in registery and retry the installation.

It works, thanks

Best regards, Aurélien

Created on Apr 17, 2019 11:09:42 AM



Votes:

0

Ok, what do I do if that key doesn't exist and the PRTG Desktop application doesn't show up in my add/remove programs?

Created on Mar 19, 2021 1:39:20 PM



Votes:

0

Hi there,

This almost sounds as PRTG Desktop is not installed properly. Did you try to manually install PRTG Desktop again?

Best,
Sebastian

Created on Mar 23, 2021 11:12:13 AM by Sebastian Kniege [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.