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Chrome: device view



working on version

since version upgrade (& previous version) the response in Chrome is dreadful, rarely loads the device view correctly, if at all. works fine in firefox. tried on several different machines, all have same symptom

anyone getting the same?

all chrome device-view

Created on May 1, 2019 3:40:40 PM

3 Replies



Hi Andy,

Do you have any browser plugins installed? What's the behavior when accessing PRTG via the incognito mode?


Created on May 1, 2019 6:11:41 PM by  Sebastian Kniege [Paessler Support]




tried incognito, devices option works fine.i have several extensions enabled, disabled the first one (grammarly) and now the devices view works ok. re-enabled grammarly and it hangs.

Looks like grammarly is the issue!

thanks for your help.

Created on May 2, 2019 7:29:52 AM



Hello Andy,

Thank you very much for the follow up.

We're currently working on a compatibility of the Grammarly plugin, but for now disabling it is the best approach.

Best regards,

Created on May 2, 2019 1:39:01 PM by  Sebastian Kniege [Paessler Support]

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