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iOs app Time-out of the request upon setup




Upon configuring the connection to our PRTG-server the App keeps giving the error "Verbindingsfout Time-out van het verzoek", aka. in English "Connection error Time-out of the request"

I'm quite sure I've got the connection settings right, what could be the cause of this?

Kind regards Robbert

connection-issue ios setup

Created on May 21, 2019 12:26:23 PM

1 Reply



Hi Robbert,

Just to be sure, you want to use the smartphone app here, don't you?

Please check if the connection to your PRTG Server works fine if you use the browser on your smartphone to open the web interface.

Kind regards,
Birk Guttmann, Tech Support Team

Created on May 23, 2019 11:09:03 AM by  Birk Guttmann [Paessler Support]

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