What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

PRTG APP Android problem




I have problem in PRTG Android APP when try to login I get error I could not retrieve the passhash

even I can open it from mobile web browser any suggestions to solve the problem ?

android application prtg

Created on May 23, 2019 10:37:36 AM

1 Reply



Hello Ahmed,

Thank you very much for your contact.

Please see this knowledge base article for a problem solving approach.

Best regards,

Created on May 24, 2019 6:50:31 AM by  Sebastian Kniege [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.