Currently we are researching in order to build a Conctact Center ( Amazon Connect ) integration with a PRTG server, we would like to be able to query alerts, down sensors, and uptime from a phone call to the contact center. I think that we need to query the PRTG API from a Lambda function. We have looked at your Alexa Step-by-Step integration document, but It looks very specific for Alexa integration.
Please could you help us with some clue as to how to start developing this integration. Do you know if there is any existing integration between Amazon connect and PRTG?
Thank you very much.