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PRTG connector to ServiceNow

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I have successfully connected PRTG to ServiceNow Event Management and can see the events. I am not getting are the fields I want from PRTG. Do you have any documentation that you can provide me on pulling additional fields into ServiceNow how I can create incidents by PRTG tags or etc...

Thank you.

linux snmp snmp-trap wmi

Created on Jul 3, 2019 2:05:05 PM



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Hello gmward63,

Thank you for contacting us,

From the PRTG perspective most of the configuration is performed in ServiceNow. PRTG just answers the information that ServiceNow is asking. What other fields are you trying to get from PRTG? Have you checked this ServiceNow integration with PRTG guide in their documentation?

Regards,

Jonathan Mena

Created on Jul 4, 2019 10:25:59 AM by Jonathan Mena [Paessler Technical Support]

Last change on May 3, 2022 3:03:08 PM by Jonathan Mena [Paessler Technical Support]




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