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API call to close PRTG Ticket

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Dear team,

How can I change the status of a ticket using the API call, I can request the opened tickets using API, but is there any way to change the status of a ticket to closed ?

if there is no way to do it , is there any work around ? Thank you

api closed tickets

Created on Jul 29, 2019 7:58:23 AM by CSTION (0) ●1



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Hi there,

It's not officially documented, but the following API calls should work.

To close a ticket:

/api/closeticket.htm?id=TICKET-ID&content=CLOSED-MESSAGE

To resolve a ticket:

/api/resolveticket.htm?id=TICKET-ID&content=RESOLVED-MESSAGE



Best regards.

Created on Jul 29, 2019 8:13:57 AM by Dariusz Gorka [Paessler Support]



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Thank you for your response

Created on Aug 7, 2019 7:46:02 AM by CSTION (0) ●1



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