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Not Connected (Unauthorized) error

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Im getting the above error when i am looking at our singe PRTG Server connection when i am direct on the server, i have looked and made sure the password and username are correct.

login prtg unauthorized

Created on Aug 14, 2019 7:32:26 AM by  JoshuaBrown1997 (0) 1



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Hi Joshua,

What version of PRTG are you currently running? The issue is usually related to the PRTG Enterprise Console. Are you able to login to PRTG's web interface instead?

Best regards,
Sebastian

Created on Aug 14, 2019 8:14:12 AM by  Sebastian Kniege [Paessler Support]



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Hi Sebastian, all is sorted now, i tried logging in a few more times and it seemed to work. Thanks for the swift reply anyways

Created on Aug 14, 2019 9:45:11 AM by  JoshuaBrown1997 (0) 1



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Hi Joshua,

Glad you was able to find a solution for the issue.

Best,
Sebastian

Created on Aug 15, 2019 8:54:58 AM by  Sebastian Kniege [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.