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We gave out servicedesk the ability to read-only our prtg monitoring system. As good servicedesk they always controll the alarmnotifications which they received by mail in the system but as read-only user they don't have the ability to start an scan over the option "scan now". i tried to turn this on but the permissions in prtg are really lousy. so i contacted the support and they told me they need "WRITE PERMISSIONS" to initiate a scan of a device/node/sensor. which doesn't make any sense to me.
Details of User Story
i want better abilities to configure the permissions and want that paessler add a scan now button to the read only user.
this is a basic feature which we had in every other monitoring system!