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Remove member from PRTG AD Group

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Hi,

I have an AD group where the members have changed. PRTG does add the new ones, upon login. But the ones that have been removed, and placed in a different AD group, those stay in PRTG in the initial group. They do not either get added to the new PRTG group. How may this be fixed?

Thanks

active-directory security user-accounts user-groups

Created on Oct 18, 2019 7:00:17 AM by MarcoF (30) ●1



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Dear MarcoF,

the current version includes a bug. The next release, 19.4.53, fixes it and clears the AD cache of PRTG after one hour.

Created on Oct 21, 2019 11:34:38 AM by Arne Seifert [Paessler Support]



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Updated and problem remains!

Created on Nov 6, 2019 1:44:27 PM by MarcoF (30) ●1



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Dear MarcoF,

in this case, please open a support case, preferably through PRTG. Menu Setup / Contact Support. Please use the default option to include the support bundle, which is a collection of log files which serve as starting point for further analysis.

Created on Nov 6, 2019 1:49:08 PM by Arne Seifert [Paessler Support]



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