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PRTG Network Monitor

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Lost historical data after upgrade

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I upgraded to version 19.1.48.2868 and lost all data prior to the upgrade. The data appears to be present in the Paessler folder. What has happened? How do I recover the missing data?

Christopher

data-loss historical-data upgrade

Created on Nov 6, 2019 9:44:59 PM



1 Reply

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Christopher,

Open the PRTG Administration Tool on your PRTG server, click on the Core Server tab, and make sure the Location for PRTG Data Files is pointing to the correct folder where your PRTG data resides on your server.

Thanks!

Benjamin Day
Paessler Support

Created on Nov 7, 2019 12:22:29 AM by Benjamin Day [Paessler Support] (1,441) ●2 ●1




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.