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Manually triggering a notification

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Hi, I'm looking for a way to manually trigger a notification to a particular mail address. Background: A certain address will automatically create a ticket in our ticket system.

The goal ist to avoid additional work in creating tickets manually for standard tasks like extending a volume, cleaning logs or whatever. What I'd really appreciate was a right click tool, simply something like "send to predefined mail address".

Any ideas? Thanks in advance

Bye Dirk

mail notification send-to trigger

Created on Nov 26, 2019 12:37:45 PM by  Oest (0) 1



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Hi there,

There is an option to send a Test Notification. Please navigate to "Setup | Account Settings | Notification Templates", select the Notification with the check box on the right side and choose "Send test Notification" (small Bell Icon).

I hope this helps.


Kind regards,
Andreas Günther
Tech Support, Paessler AG

[email protected]

Created on Nov 26, 2019 9:23:37 PM by  Andreas Günther [Paessler Support]



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I'm sorry, didn't explain it correctly. I need the opportunity to send it in the context of a device, like a an automatic notication would do it. But it has to be done manually 'cause I have to decide on my own whether it's going to be a new ticket or not. For example: I want to be notified, when a server runs out of memory (PRTG Desktop does this fine without notification), but I don't want a ticket to be created for this temporary problem. On the other hand: If the server runs out of disk space, I'll have to create a ticket to document my work and the action taken.

Created on Nov 27, 2019 7:23:26 AM by  Oest (0) 1



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Hi,

Thanks for the further explanation. I'm afraid to tell you that this is not possible.

There is a function which is kind of like that, "Simulate Error Status". This however sets the sensor into a Warning or Error State.


Kind regards,
Andreas Günther
Tech Support, Paessler AG

[email protected]

Created on Nov 27, 2019 10:46:27 AM by  Andreas Günther [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.