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Open Device's software from PRTG

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HI

We have devices that do not support gaining access via a browser. These devices come with their own client software.

If there a way in PRTG to right click on a device and launch this software. I've checked in Device Tools and cannot see anything that will allow me to do this?

Thanks in advance

access device software

Created on Nov 27, 2019 3:55:14 PM by  Stuart Perry (10) 1



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Hi,

Please note that PRTG is only a monitoring tool which cannot launch any software on target devices.

Kind regards.

Created on Nov 28, 2019 11:52:45 AM by  Marijan Horsky [Paessler Support]



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Sorry, slight misunderstanding, the device software is installed on the same server as PRTG

For example

You can right click on a device, go to device tools and open a web browser to access the device, we need to open software that will access a device that does not allow access via a web browser, the software is NOT on a remote device

Instead of opening a web browser we need PRTG to open software LOCATED on the same server as PRTG

Created on Nov 28, 2019 2:09:46 PM by  Stuart Perry (10) 1



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Hi,

Unfortunately, we do not offer a feature to open a software which will access a device that does not allow access via a web browser.

Kind regards

Created on Nov 29, 2019 8:04:15 AM by  Marijan Horsky [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.