What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

DOWN states of Remote Probes



Hello, we're using PRTG Network Monitoring for a small department of a company that is operating world wide. The department is a client of us. There are plenty Firewall Rules and separeted Networks.Therefore we need to monitor each PC with a Remote Probe. Normally there is no problem in using the Remote Probe for the pcs because they are ment to run 24/7. Regardless of that we have to reboot them now and then for security patches et cetera. The reboots leads in an immediate down status of the remote probe.

Is it possible to configure the remote probe so that its behaviour its the same like the "If a Sensor Query Fails" setting ? We want to prevent that a reboot sets the remote probe immediate in the down state and sending an email for that. Ideally PRTG shows in the first 5 minutes of disconnection of the remote probe the state "warning". After 5 more minutes the status changes to "down".

remote-probe state status

Created on Jan 20, 2020 9:30:06 AM

1 Reply



Hello Julian,

The option "If a Sensor Query Fails" is also available in the settings of the probe health sensor. Also, this article may also be of interest for you: Can disconnected remote probes be classified as "not an alarm" ?

Created on Jan 20, 2020 11:08:41 AM by  Timo Dambach [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.