following situation, we have a sensor monitoring workorders in Dynamics online, giving us a number of workorders back that are overdue/in error, let say as an example 5 orders.
Our team have a look at the offending workorders, and sometimes the error is caused by wrong setup, something the customer has to resolve. So our team acknowledge the alarm, so the dashboard is back no alerts etc...
Now sometime later an extra workorder gets an error.
Is there a way that if the error value changes after acknowledge....in this example from 5 to 6...that alarm is set back to red, and the mail action on down sesor is triggerd again.
Is this possible?
Rgds Benny Giebens