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Could not create the SNMP Traffic sensor on device

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Hello, please I keep getting this error when trying to add SNMP-Traffic sensor to a switch

"The sensor does not get a response from the device you want to monitor. The reason might be that the SNMP credentials are wrong or that the device does not support the required uptime OID (1.3.6.1.2.1.1.3.0) for traffic sensors. To resolve this issue, check the SNMP access rights of the device or contact the device vendor. (code: PE244)"

Kindly help.

error prtg snmp snmp-traffic

Created on Feb 28, 2020 4:32:25 PM by  Rotimi-Olalekan (0) 1



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Please first check the following:

  1. SNMP configuration of the target device (SNMP version, community string or credentials, port) matches configuration of PRTG.
  2. Network connectivity between PRTG (Remote-/Local-)Probe and the target device.
  3. Firewall settings allow SNMP requests from the PRTG (Remote-/Local-)Probe.

Then please use our SNMP Tester to check if you can get a response from your device.

  1. Download and start the SNMP Tester on the PRTG (Remote-/Local-)Probe server, under which the target device is also configured.
  2. Configure the "SNMP Tester" to point at your device with the required SNMP settings.
  3. Select request type "Read Device Uptime" and start the test.
  4. Paste the output of the test-run here.

Kind regards.

Created on Mar 2, 2020 11:25:19 AM by  Matthias Kupfer [Paessler Support]



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Thanks Matthias. #1 solved my problem

Created on Mar 5, 2020 9:40:19 AM by  Rotimi-Olalekan (0) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.