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Has there been any more progress on a process to fix error PE017?

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The current knowledge base article for error PE017 says there is no solution.

Has there been any progress in this area? Obviously I'm asking because one of my Windows 10 probes has started throwing that error (and I do have Avast anti-virus installed, and this is working fine on two other probes).

pe017 prtg wmi

Created on Mar 5, 2020 5:04:03 PM by  aa777888 (0) 1



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Hello there,

Please have a look at this article. It contains different PE error code explanations regarding WMI based sensors.

Error Code PE017

The WMI query returns an ambiguous result set. It returns too much data while PRTG expects only a single result.

WMI returned too much data while PRTG expected only a single result. This means that the result contained more than one row. Unfortunately, there is no apparent reason for this behavior.

Please note that we are not able to answer the question why the WMI interface specifically return more data than expected, sorry.

Best,
Sebastian

Created on Mar 6, 2020 1:28:15 PM by  Sebastian Kniege [Paessler Support]



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Hello. this is quite significant for us as we use the WMI Security Sensor to record the fact that workstations have an AV product installed and that it is up-to-date etc. As of March 2020 we started to get the PE017 error. I initially put it down to a one-off glitch. I now have a lot more work stations reporting this same error. My guess is a Windows 10 update. Although not all Win10 boxes are reporting this issue and no Win7 boxes has of yet either.

Created on Mar 24, 2020 3:31:18 AM by  tgm (90) 1 1



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I agree. I just had another Win 10 Pro machine go down with this same problem.

Created on Mar 24, 2020 3:56:06 PM by  aa777888 (0) 1



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Hi there,

Thank you very much for your message.
Unfortunately, there is not much we can do here. The targeted system responds the query other than expected, Windows Updates and different behavior of different Windows versions can definitely have a negative impact here.

Checking the regular WMI troubleshooting guides or installing a Remote Probe directly on one of the targeted devices for test purposes are the steps that I'd suggest at this point.

Best,
Sebastian

Created on Mar 24, 2020 3:59:09 PM by  Sebastian Kniege [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.