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Maintenance expired

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Please would you help me with this question regarding the maintenance subscription for PRTG? Our Server maintenance has expired recently and we will be looking to renew shortly but it will take few months before we can reinstate the maintenance. I guess we will not have access to updates or patches but will it be a simple process to just buy the maintenance subscription in future?

Please will you confirm not having the maintenance and then renewing it after a gap of months will not have any impact on our PRTG licence?

Many thanks. Jagjit

license maintenance prtg-network-monitor

Created on Mar 7, 2020 1:16:55 PM



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Important Notice: PRTG Network Monitor has moved to a subscription-based licensing model as of July 1st 2024. Perpetual licenses with maintenance renewal are no longer available for purchase. For more information, see the Paessler website: Do I need a PRTG maintenance plan?

Hello Jagjit,

Without maintenance your PRTG won't get updates. Nevertheless you will be able to use your current PRTG as usual. When you renew your maintenance you need to pay also for the gap where the maintenance was unavailable. The license key won't change when you buy new maintenance. Please, take a look at this video about maintenance.

Kind regards

Felix Wiesneth - Team Tech Support

Created on Mar 9, 2020 7:50:53 AM by Felix Wiesneth [Paessler Support]

Last change on Jul 1, 2024 12:19:11 PM by Fruzsina Ébelle [Paessler Support]




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