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single-click acknowledge an alarm in the MAP



I have build some Maps..

but now our Monitoring team needs to acknowledge alarms without to go to the device tree or clicking everywhere..

now, what I need is an button that acknowledged an alarm with 1 click in the map..

acknowledge acknowledgement map-objects

Created on Mar 10, 2020 3:38:16 PM

1 Reply



Hi Benjamin,

Thank you very much for your contact.

This is an interesting request, but I am not quite sure whether this can be achieved to be honest. You would need to create some kind of button using the 'Custom HTML' map object which opens a link when being clicked.
This should be pretty straight forward, but the API call to acknowledge an error is: http://<your_prtg_server>/api/acknowledgealarm.htm?id=%sensorid&ackmsg=Auto-Acknowledged&username=myusername&passhash=12345678 This particular API query is from the following KB-thread:
How to auto-acknowledge a down sensor in PRTG

It uses the PRTG parameter %sensorid which in this particular case replaces the object ID of the sensor with the actual ID. The example can be used to auto-acknowledge an alert using a PRTG notification.

The API call will not work in a map because the parameter can not be replaced automatically due to the different objects in a map.
You would need to have as many dedicated buttons as sensors on the map. Whether or not this is a feasible approach is something for you to decide.


Created on Mar 11, 2020 7:34:38 AM by  Sebastian Kniege [Paessler Support]

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