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How can I fix Request timed out (ICMP error # 11010) ?

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I received this sensor error message (Request timed out (ICMP error # 11010)). I am using PRTG version 17.3.32.2478. May someone help out me, please?

icmp-error prtg-network-monitor sensor

Created on Mar 11, 2020 1:14:01 PM by  Kee (0) 1



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Hello,

supposing you are referring to a Ping-Sensor, this means that the Ping sensor was not able to reach the specified target. This can have several reasons (bad connection, flood-protection, routing problems, etc.). Are you able to ping the target manually in the CMD of your PRTG Server?

You could try to increase the "Ping Count" in the Settings-Tab of the sensor, this helps with packet loss (the sensor will not go into an error-state if 2 of 10 ping packets per scan are lost). Another option is to use a higher timeout, this would help with a slow connection.

Kind Regards,
Timo Dambach
Paessler Tech Support

Created on Mar 12, 2020 7:38:50 AM by  Timo Dambach [Paessler Support]



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I am not able to ping the target manually in the CMD of my PRTG Server. "Request time out"

Created on Mar 12, 2020 1:10:37 PM by  Kee (0) 1



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Thank you, I found out where the issue came from. it was a local issue.

Created on Mar 12, 2020 1:40:07 PM by  Kee (0) 1



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