What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

How can I fix Request timed out (ICMP error # 11010) ?

Votes:

0

I received this sensor error message (Request timed out (ICMP error # 11010)). I am using PRTG version 17.3.32.2478. May someone help out me, please?

icmp-error prtg-network-monitor sensor

Created on Mar 11, 2020 1:14:01 PM



4 Replies

Votes:

0

Hello,

supposing you are referring to a Ping-Sensor, this means that the Ping sensor was not able to reach the specified target. This can have several reasons (bad connection, flood-protection, routing problems, etc.). Are you able to ping the target manually in the CMD of your PRTG Server?

You could try to increase the "Ping Count" in the Settings-Tab of the sensor, this helps with packet loss (the sensor will not go into an error-state if 2 of 10 ping packets per scan are lost). Another option is to use a higher timeout, this would help with a slow connection.

Kind Regards,
Timo Dambach
Paessler Tech Support

Created on Mar 12, 2020 7:38:50 AM by Timo Dambach [Paessler Support]



Votes:

0

I am not able to ping the target manually in the CMD of my PRTG Server. "Request time out"

Created on Mar 12, 2020 1:10:37 PM



Votes:

0

Thank you, I found out where the issue came from. it was a local issue.

Created on Mar 12, 2020 1:40:07 PM



Votes:

0

Thanks for sharing how you fixed the issue man. Really helpful!

Created on Mar 6, 2022 10:53:22 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.