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What conditions make triggering tickets?

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I'm using a Ticket notification system. Under what conditions are tickets issued in detail?

notifications ticket-system ticketing-system tickets

Created on Mar 16, 2020 8:58:55 AM



5 Replies

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Hello Jonathan,

Than you for your post.

Are you referring to the Ticket system in PRTG?
If that is the case, then you can find more information about it in our manual.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Mar 16, 2020 12:19:16 PM by Sasa Ignjatovic [Paessler Support]



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Thanks. The manual is helpful.

I have one more question.

Is the administrator account(prtgadmin) mandatory for all tickets?

Created on Mar 17, 2020 1:21:22 AM



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Hello Jonathan,

Could you please explain what you mean with mandatory for all tickets?

Created on Mar 17, 2020 10:00:42 AM by Sasa Ignjatovic [Paessler Support]



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Hi,

I mean that 'prtgadmin' account must get all ticket without notification template.

Does the ticket system always work?

Thanks for your support.

Created on Apr 10, 2020 7:37:02 AM



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Hello Jonathan,

Thank you for your response.

The ToDo tickets (tickets created by PRTG to show important system information and inform you about specific system events) are always assigned to the default PRTG Administrators user group. You cannot change the user group to which PRTG assigns ToDo tickets and you cannot turn off ToDo tickets. As member of the PRTG Administrators user group, the PRTG System Administrator user is always notified when a ticket of this type is created.

Ticket created by users (User Tickets), and tickets created by notifications (Notification Tickets) can be assigned to a specific user or user group.

Created on Apr 13, 2020 6:52:06 AM by Sasa Ignjatovic [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.