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WHY OK NOTIFICATION SEND WHITHOUT SENDING DOWN NOTIFICATION

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HELLO sometime clear state (ok) notification send without down notification sending why ?

interval notification trigger

Created on Mar 19, 2020 1:26:07 PM by  AZMOUN (0) 1



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Hello there,

Do you have a separate notification trigger for the "Up" and "Down" state?
If that is the case, then the sensor will send the "Up" notification whenever he re-enters that state. That means, if the sensor goes into Warning (or any other state) for a short time, once the sensor is back in the Up state, you will receive a notification. You can check if the sensor changed it's state in it's "Log" tab.


Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Mar 20, 2020 7:59:42 AM by  Sasa Ignjatovic [Paessler Support]



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hello no, we have only one state trigger when state is down send notification When condition clears after a notification was triggered send up notification but sometimes up notification received without sending down notification

Created on Mar 23, 2020 8:09:29 AM by  AZMOUN (0) 1



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Since I will need some screenshots from your system for further analysis, we will continue this in a support ticket.

Created on Mar 23, 2020 11:20:59 AM by  Sasa Ignjatovic [Paessler Support]



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How to send you screenshots ?

Created on Mar 23, 2020 3:13:34 PM by  AZMOUN (0) 1



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Created on Mar 23, 2020 3:18:04 PM by  AZMOUN (0) 1



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Did you receive my email about the needed screenshots?
In case you didn't receive the email, you can open a new support ticket by sending a email to [email protected]
Please include a screenshot from the sensors "Overview", "Log" and "Notification Triggers" tab when sending the email, and also make sure that you capture the entire PRTG web interface when creating the screenshots (neither cropped or resized).

Created on Mar 24, 2020 7:22:41 AM by  Sasa Ignjatovic [Paessler Support]



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