I'm wanting to set up PRTG to create a ticket from each received SNMP trap, so that the investigation and resolution of these events can be tracked end-to-end. I am using the 'Ticket Notification' Notification Template, which is creating a ticket using the trigger:
Volume Trigger - When Messages channel has reached 1 per Hour, perform Ticket Notification
This creates one ticket for any messages received in that minute. There are a few problems with this, though:
1. The ticket doesn't include any information on the SNMP traps that generated the ticket (the %trapmessages placeholder is only available for notification via email, not ticket notification).
2. If there are multiple traps that come through at the same time, only one ticket is generated. This causes issues if, for example, one event is investigated by one team and another event by a different team.
Is there a way of getting PRTG to create a ticket every time a SNMP message is received?