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PRTG Notifications returning SSL Error

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0

I have a notification set up in PRTG that is performing an http action to send notifications via slack webhook. Currently every time a sensor is put in an alarm state, the notification throws the following error:

Failed to establish secure connection [Step 0] Error connecting with SSL. Error connecting with SSL. error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol.

I've confirmed that the probe settings for monitoring requests are set to "auto" in the probe settings for monitoring in the prtg admin console. This issue started occurring out of nowhere last month and the webhooks currently are not working with slack.

Server Service: V18.2.41.1652 Probe Service: V18.2.41.1652

error prtg ssl

Created on Apr 13, 2020 1:42:19 PM



12 Replies

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Hi there,

Did you changed anything like certificate your used TLS version in your network?

Created on Apr 14, 2020 6:52:17 AM by Moritz Heller [Paessler Support]



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Hi,

Not recently no.

Created on Apr 14, 2020 1:24:03 PM



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The error message indicates that the target device or a firewall in between rejects the connections. Did you already tested the webhook without PRTG (e.g. Powershell command "invoke-webrequest")?

Created on Apr 15, 2020 7:07:02 AM by Moritz Heller [Paessler Support]



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Yes I don't have an issue there. There is no firewall preventing these connections. They are also working intermittently. My alerts worked all day yesterday but today the same alerts are returning the above error message on the same sensors in the same conditions. No network changes have been made from yesterday to today.

Created on Apr 22, 2020 5:48:55 PM



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In this case, please enable the notification delivery logging and check the corresponding log file.

Created on Apr 23, 2020 7:02:43 AM by Moritz Heller [Paessler Support]



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I'll get this set up and follow up.

Created on Apr 24, 2020 1:38:28 PM



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Which logs am I looking for specifically? I have Debug, Sensor, System and Web Server logs. The Debug logs contain the following messages:

error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol [Step 3] Error connecting with SSL. Error connecting with SSL. error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number [Step 4] Error connecting with SSL. Error connecting with SSL. error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number [Step 5] Error connecting with SSL. Error connecting with SSL. error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol [Unsecure] IOHandler value is not valid

Created on Apr 28, 2020 8:42:31 PM



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Hi,

You'll find the needed logs in the following folder path on your core server system C:\ProgramData\Paessler\PRTG Network Monitor\Logs\debug.

Created on Apr 29, 2020 11:32:10 AM by Marijan Horsky [Paessler Support]



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Those logs contain the message listed above. Could this be related to Slack deprecating TLS 1.0 and 1.1?

https://api.slack.com/changelog/2019-07-deprecate-early-tls-versions

Created on Apr 29, 2020 4:07:34 PM



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Hi,

Could you please let me know if it is deprecated or will it be deprecated in the next times?

Created on Apr 30, 2020 12:02:58 PM by Marijan Horsky [Paessler Support]



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According to the article it is. However these notifications have been working for about a week with no issue. The problem started again yesterday. How can I find the ticket # of this case so I can submit the appropriate logs?

Thanks.

Created on May 15, 2020 2:09:41 PM



Votes:

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Hi,

Please us the following Ticket Number to provide us a support bundle: PAE2005761.

Kind regards Marijan

Created on May 15, 2020 6:43:31 PM by Marijan Horsky [Paessler Support]




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