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On auto-upgrade keep getting error

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0

Auto-Update: An error occurred while downloading the update (HTTP/1.1 503 Service Unavailable)

auto-update prtg

Created on Apr 17, 2020 5:35:09 AM



4 Replies

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Dear Ivan,

Please ensure that your Core Server is able to reach our license and update servers so that the status of your maintenance can be verified and the update can be downloaded.

Alternatively you can download the software from our Paessler Service Center using your registered email and password

Best regards,
Sven Roggenhofer [Paessler Technical Support]

Created on Apr 17, 2020 5:41:07 AM by Sven Roggenhofer [Paessler Technical Support]



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Hi I am able to get to the license and update server but get code 503 back from the update server

Created on Apr 17, 2020 6:46:14 AM



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Ivan,

Please try to manually download the update installer file from here and run it with admin rights on your Core Server.

Does it work then?

Best regards,
Sven Roggenhofer [Paessler Technical Support]

Created on Apr 17, 2020 8:25:58 AM by Sven Roggenhofer [Paessler Technical Support]



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Hi

I was able to upgrade when downloading manually

Regards

Ivan

Created on Apr 18, 2020 2:16:49 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.