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SNMP custom sensor for AudioCodes

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Hello,

We currently have a trial license for PRTG; we are in process of evaluating (we currently have a trial license). We are trying to add a custom sensor for Audiocodes sbc on PRTG. Initially we attempted to use the entire oidlib file, but it just hangs. We trimmed the file down to just a particular OID that we want, but still it hangs.

We have added sensors for other AWS instances that we use, those work fine. Any assistance you provide would be great.

Thank you!

audiocodes hangs prtg

Created on Apr 29, 2020 11:14:24 PM by  keyuramin (0) 1



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Hi there,

If you use the MIB importer, you can see how many counters are marked at the bottom. What does that number show? Where exactly does it stuck, while creating the SNMP Library Sensor in PRTG?


Kind regards,
Felix Saure, Tech Support Team

Created on Apr 30, 2020 2:06:26 PM by  Felix Saure [Paessler Support]



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Hello Felix,

We have trimmed down the oidlib to 40k. There are only 2 MIBs/counters that we are interested in for this particular oidlib. We have uploaded the oidlib on the server and are trying to add a customer sensor via the PRTG portal. When we go to the device --> Add Sensor --> Custom Sensor--> SNMP Library and select the uploaded oidlib, it just says:

"Working...

Preparing sensor settings..."

It sits there until we cancel, we have tried waiting for a few hours, but it doesn't proceed any further. Would it be helpful if we share the oidlib with you?

Created on May 4, 2020 5:04:25 PM by  keyuramin (0) 1



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Hi there,

40k counters is extremely far above our recommendations of 200 counters per OIDlib in general. 40k counters mean that 40k SNMP requests, are getting sent during the meta scan.

Trim down the OIDlib to 200 and the meta scan should work properly.


Kind regards,
Felix Saure, Tech Support Team

Created on May 5, 2020 6:57:23 AM by  Felix Saure [Paessler Support]



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Hi Felix,

I was referring to file size of oidlib, which we trimmed to 40 kb. The oidlib has only 2 counters.

Created on May 5, 2020 9:46:44 AM by  keyuramin (0) 1



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Hi,

That's indeed a difference... :)

Kindly use the SNMP Tester from the probe host on which the scans will be configured and perform a Scan OIDlib with the file you created. How do the results look like?


Kind regards,
Felix Saure, Tech Support Team

Created on May 5, 2020 1:02:08 PM by  Felix Saure [Paessler Support]



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I have some running sensors with Audiocodes Gateways (Mediant 1000, 2000, 3000, 4000) and so on.

Basically after configuring the IP adress you can use this:

[traffic: number of channels] 1.3.6.1.4.1.5003.10.10.2.21.1.3.x.0

[state of the E1 / span] 1.3.6.1.4.1.5003.9.10.9.2.1.1.1.1.x

In both cases x is the SPAN number, starting from zero

Created on Apr 29, 2021 9:15:58 PM by  TheApprentice (0)



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