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Auto Discovery Problems



Good Afternoon

I was hopping for some help please regarding the Auto discovery on PRTG, we have a number of servers we need sensors installed on.

We have have found if you add them one by one the sensors will work, however on creating a device template they then fail to work, 70% of the time you will just see the creation of multiple PING Sensors.

To confirm if this was a problem with the custom template knowing they where Dell Servers we then attempted to use the Server (Dell) Template again with no joy.

We have confirmed this dose not look to be a firewall problem, also support by the fact if one sensor is manually created it will work, any assistance or advise would be appreciated thanks.

auto-discovery dell device-template prtg wmi

Created on Apr 30, 2020 9:52:59 AM

1 Reply



Hi Jcubie,

Thanks for reaching out to us. Please forward a Support Bundle via the
Setup > Contact Support menu to us by referring to this Knowledge Base post. We'll then be able to review the logs. Also let us know the IP address and DNS name of the Dell machine for which you performed these tests.

Kind regards,
Felix Saure, Tech Support Team

Created on May 1, 2020 4:06:56 AM by  Felix Saure [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.