New Question

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

PRTG Last down time and PRTG graph confusion

Votes:

0

Your Vote:

Up

Down

Dear Support

In my prtg tool the last down time shows 2 and 1 hour days back. But in the same prtg graph at that time it was not showing any indication of down. and the traffic was smooth.

prtg snmp-sensor vlan-interface

Created on May 13, 2020 9:14:40 AM by shiras (0) ●1

Last change on May 14, 2020 12:22:24 PM by Isidora Jeremic [Paessler Support]



1 Reply

Votes:

0

Your Vote:

Up

Down

Hello,

Please note that for this kind of issue, it is necessary to review the log files of your PRTG as well as the screenshots of the problematic graphs. Therefore please open a support ticket via the "Contact Support" ribbon in the lower right corner of the PRTG web interface. Alternatively, if your PRTG is not connected to the internet, you can send an email with the problem description to [email protected] and we will continue troubleshooting there.

Thank you!

Created on May 14, 2020 12:24:12 PM by Isidora Jeremic [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.