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Prtg Page stuck on loading loop

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Hi

i work in my station with 3 screens on one of them i open Prtg monitor after couple of minutes PRTG page try to refresh and stuck on loading(refreshing) loop the only way to solve it, its to open PRTG on new tab until the next ti,e

full-screen prtg refresh

Created on May 20, 2020 11:01:38 AM by  Aman-it (0) 1



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Dear Aman-it,

please clarify,

  • do you show a PRTG map, or other parts of the PRTG interface?
  • which browser do you use?
  • and which PRTG version?

Created on May 20, 2020 6:21:35 PM by  Arne Seifert [Paessler Support]



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yes i show devices map i use chrome/firefox browser PRTG version is 20.2.58.1629+

Created on May 21, 2020 5:19:45 AM by  Aman-it (0) 1



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Dear Aman-it,

in this case please make sure that no plugins are used in Chrome. You could also create a new Chrome user for that, which then has no plugins.

If that does not help, please contact us through PRTG (Setup / Contact Support). By default, a support bundle is included, which is a collection of important logs.

Created on May 21, 2020 11:27:49 AM by  Arne Seifert [Paessler Support]



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