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“Acknowledge” disappears after pause

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Hello! We use PRTG 20. When the sensor status is “down”, we marked it “acknowledge”. Then the device paused according to the schedule. After a pause, the sensor returns to the “down” status again, but the “acknowledge” mark disappears. Is this normal system behavior? In version 16, the “acknowledge” did not disappear after a pause.

acknowledged not-acknowledge pause unpause

Created on May 21, 2020 1:31:32 PM by  Yurban (0) 1



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Hi there,

The behavior is expected here. Pausing the sensor mean that the state switches to paused and the sensor is no longer down. If the sensor gets resumed it is simply a "new" down state that is no acknowledged.


Kind regards,
Birk Guttmann, Tech Support Team

Created on May 22, 2020 12:09:27 PM by  Birk Guttmann [Paessler Support]



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