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Broken chart

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We are having a problem with a client, when we restart the core server and it stays, for example, 10 minutes away. Is it normal to have a blank graph during this time? is there anything that can be done so that it doesn't appear?

follow exemple https://imagizer.imageshack.com/img923/5239/7Cxk96.png

graphic graphs prtg

Created on Jun 1, 2020 1:40:11 PM by  Daniel (0) 1



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Hi Daniel,

I'm afraid this is normal behavior in case the probe also was restarted. This is the case when the sensor is located on the local probe for example.

Where is the sensor located? A Remote Probe should actually cache the data and send it back to the core server when it's available again.


Kind regards,
Andreas Günther
Tech Support, Paessler AG

[email protected]

Created on Jun 1, 2020 2:20:10 PM by  Andreas Günther [Paessler Support]



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These sensors were in the probe itself along with the core server, but in a remote probe it was like disconnected from another time and still these spaces are empty and the customer complains a lot, and he likes the prtg but it is a bit boring subject

Created on Jun 1, 2020 2:24:49 PM by  Daniel (0) 1



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Hi Daniel,

That shouldn't be the case with remote probes. I will contact you trough a Support Ticket shortly.


Kind regards,
Andreas Günther
Tech Support, Paessler AG

[email protected]

Created on Jun 1, 2020 2:29:48 PM by  Andreas Günther [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.