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Search engine not working in My PRTG system

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Hi, Dears,

In the first, I wish you safety in the light of these circumstances

On 22/5/2020 I upgraded my PRTG software to the last version and it was done successfully and worked fine, For two days I faced issues with search engines when I try to search the device or sensor did not give any result.

Please I need your advice here.

With My Best regards...

prtg-license search-device searching

Created on Jun 3, 2020 4:05:01 PM by  Abdulla (0) 1



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Hello Abdulla,

Thank you, the same to you.

What's the result after restarting the Core Server for test purposes? Does the search afterwards?

Best,
Sebastian

Created on Jun 4, 2020 10:46:53 AM by  Sebastian Kniege [Paessler Support]



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Dears,

I did not restart anything I only updated the software and after two days search engine stop

Created on Jun 4, 2020 1:06:01 PM by  Abdulla (0) 1



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Sure thing, but what's the results when restarting the Core Server for test purposes. Is the search working afterwards again?

Created on Jun 4, 2020 2:10:28 PM by  Sebastian Kniege [Paessler Support]



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Dear,

Did you mean if I restart core server it maybe help to solve this issue ??

and what is the impact if I restart it.

Created on Jun 4, 2020 2:44:22 PM by  Abdulla (0) 1



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Yes, it maybe solves the issue. I consider a restart helpful and worth trying in almost any constellation in IT related topics.

Best,
Sebastian

Created on Jun 4, 2020 3:51:48 PM by  Sebastian Kniege [Paessler Support]

Last change on Jun 4, 2020 4:26:48 PM by  Sebastian Kniege [Paessler Support]



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Dears,

Can you help me with how to restart core server?

Created on Jun 4, 2020 4:16:09 PM by  Abdulla (0) 1



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Hi Abdullah,

You can either navigate in PRTG to "Setup | System Administration | Administrative Tools | Restart PRTG Core Server Service" to restart only the PRTG components or you restart the entire host machine via Windows.

Best,
Sebastian

Created on Jun 4, 2020 4:25:31 PM by  Sebastian Kniege [Paessler Support]



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Dear Sebastian,

I reset core server and it is working fine now, Thanks for your great support.

Created on Jun 4, 2020 6:45:20 PM by  Abdulla (0) 1



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Hi Abdulla,

I'm glad to read that the restart solved the issue.
It's also worth considering if you want to schedule an automated weekly restart of the Core Server. To do so, please see this article.

Best,
Sebastian

Created on Jun 5, 2020 5:25:50 AM by  Sebastian Kniege [Paessler Support]



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