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PRTG Server.exe cannot be loaded



On Win 8.1 I get this Error. How can I solve the problem?

PrimaryModule C:\Program Files (x86)\PRTG Network Monitor\64 bit\PRTG Server.exe cannot be loaded. LoadLibraryEx returns 2.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="EvntAgnt" /> <EventID Qualifiers="49152">1025</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-06-09T11:04:45.000000000Z" /> <EventRecordID>156622</EventRecordID> <Channel>Application</Channel> <Computer>Zeus-II</Computer> <Security /> </System> - <EventData> <Data>C:\Program Files (x86)\PRTG Network Monitor\64 bit\PRTG Server.exe</Data> <Data>2</Data> </EventData> </Event>

event-1025 load-error prtg-network-monitor

Created on Jun 9, 2020 11:20:45 AM

4 Replies



Hi there,

Please let me know at what certain time the error is displayed.

Created on Jun 9, 2020 12:34:31 PM by  Moritz Heller [Paessler Support]



I'm afraid I can't say for sure. All I have is the entry from the system log that's already been sent over. But I notice that the path "C:\Program Files (x86)\PRTG Network Monitor\64 bit\" does not seem to exist.

Created on Jun 9, 2020 1:28:09 PM



The problem seems to occur during the boot process. Können wir auch in deutsch kommunizieren)

Created on Jun 9, 2020 2:43:35 PM



At this point, I would like to move the troubleshooting to our ticket system and via email. In this way, we can share screenshots and log files more effective.

Created on Jun 10, 2020 6:22:33 AM by  Moritz Heller [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.