PRTG Server.exe cannot be loaded

event-1025 load-error prtg-network-monitor

On Win 8.1 I get this Error. How can I solve the problem?

PrimaryModule C:\Program Files (x86)\PRTG Network Monitor\64 bit\PRTG Server.exe cannot be loaded. LoadLibraryEx returns 2.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="EvntAgnt" /> <EventID Qualifiers="49152">1025</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-06-09T11:04:45.000000000Z" /> <EventRecordID>156622</EventRecordID> <Channel>Application</Channel> <Computer>Zeus-II</Computer> <Security /> </System> - <EventData> <Data>C:\Program Files (x86)\PRTG Network Monitor\64 bit\PRTG Server.exe</Data> <Data>2</Data> </EventData> </Event>

Created on Jun 9, 2020 11:20:45 AM by fxwegr (0) ●1

4 Replies

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Hi there,

Please let me know at what certain time the error is displayed.

Created on Jun 9, 2020 12:34:31 PM by Moritz Heller [Paessler Support]

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I'm afraid I can't say for sure. All I have is the entry from the system log that's already been sent over. But I notice that the path "C:\Program Files (x86)\PRTG Network Monitor\64 bit\" does not seem to exist.

Created on Jun 9, 2020 1:28:09 PM by fxwegr (0) ●1

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The problem seems to occur during the boot process. Können wir auch in deutsch kommunizieren)

Created on Jun 9, 2020 2:43:35 PM by fxwegr (0) ●1

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Your Vote:

At this point, I would like to move the troubleshooting to our ticket system and via email. In this way, we can share screenshots and log files more effective.

Created on Jun 10, 2020 6:22:33 AM by Moritz Heller [Paessler Support]