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Data Loss on Remote Probes during Core Server Outages

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Dear support team,
As far as i know from PRTG documents, remote probes can save collected data for a short while, when their connection to core server has been lost.
But i never see this function in my case.
Does it need to any config? Or what's wrong with it?
Best regards

core-server data-loss outage remote-probe

Created on Jun 10, 2020 8:00:34 PM by  Hossein (0) 2



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Hossein,

The remote probe will hold data for up to 500,000 polls before it starts to drop them off.

How long are the outages happening for?

Benjamin Day
[Paessler Support]

Created on Jun 10, 2020 11:17:12 PM by  Benjamin Day [Paessler Support]



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We can cosume about 20 minustes with a remote probe that has 600 multi request ping sensor with 30 seconds interval that each request.
So, in my calculation it should do 834 polls that take about 7 hours! While it show the outages in graphs for even 5 minutes!! Or my calculation is not correct.

Created on Jun 11, 2020 5:15:15 AM by  Hossein (0) 2



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Hossein,

How much RAM does your remote probe server have installed? How much is available most of the time when the machine is running?

Benjamin Day
[Paessler Support]

Created on Jun 11, 2020 4:30:53 PM by  Benjamin Day [Paessler Support]



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The remote probe has 3GB RAM and always uses only 20%. The system health sensor in 10 days show 80% available memory in this remote probe.

Created on Jun 11, 2020 8:18:27 PM by  Hossein (0) 2



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Hossein,

Please open a support ticket by emailing [email protected], and reference this KB, 306717. Let's have an engineer take a look at your logs.

Benjamin Day
[Paessler Support]

Created on Jun 11, 2020 10:58:01 PM by  Benjamin Day [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.