What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Installation hangs on Installing NCAP



Please Help

hang installation ncap

Created on Jun 11, 2020 12:09:28 PM

1 Reply



Dear rux,

in this case, please disable the NPCAP installation/update. The packet sniffer sensor will then no longer functional, but all other parts of PRTG work.

Created on Jun 11, 2020 2:28:33 PM by  Arne Seifert [Paessler Support]

Last change on Jun 11, 2020 2:29:25 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.