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false alerts on our PRTG server from our cisco 6708 switch every day with code: PE269

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Hi Team,

We receive false alerts on our PRTG server from our cisco 6708 router every day around 10:15 p.m. errors concerning:

- System Health CPU - System Health Power Supplies - System Health Fans

Our PRTG Server is on the latest version which is : PRTG Network Monitor 20.2.59.1689 x64 Please can you help us to resolve thie issue. Many Thanks

bellow the Error: Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 101 State (chassis-1 Chassis Fan Tray 1)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 102 State (chassis-1 Power Supply 1 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 103 State (chassis-1 Power Supply 2 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 104 State (chassis-1 Power Supply 3 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 105 State (chassis-1 Power Supply 4 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 201 State (chassis-2 Chassis Fan Tray 1)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 202 State (chassis-2 Power Supply 1 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 203 State (chassis-2 Power Supply 2 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 204 State (chassis-2 Power Supply 3 Fan)' — Warning by lookup value 'Undefined lookup value (0)' in channel 'Fan 205 State (chassis-2 Power Supply 4 Fan)' (The queries for the following channel IDs returned no data: 2,3,4,5,6,7,8,9,10,11 (code: PE269))

alerts cisco-switch prtg

Created on Jun 12, 2020 1:46:15 PM by  abdeljalil (0) 1



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Hello abdeljalil,

this error message is overly complex. It says that at that time, no OIDs are found at all on the target.

Please check if the device reboots at that time, or if there is massive load which could affect the SNMP agent.

Created on Jun 12, 2020 4:45:08 PM by  Arne Seifert [Paessler Support]



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