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I have an issue with PRTG for Android. What can I do?

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What can I do if I run into issues with my PRTG for Android app? Are there any troubleshooting solutions?

mobile-app prtg prtg-for-android

Created on Jun 15, 2020 6:59:39 AM by  Maike Guba [Paessler Support]



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Issues with PRTG for Android and troubleshooting solutions


Note: This article is work in progress. It will be updated accordingly if new issues come up.


Downloading an already downloaded report again does not work

If you try to download a report that you already downloaded, the download process might not work. This issue occurs if you use a third-party file manager app instead of the Files by Google app.

The reason for this is that the Android operating system stores the paths to downloaded files in an internal database. If you delete a downloaded report with a third-party file manager app, this entry is not deleted from the database. This means that if you download the report again, PRTG for Android tries to create a database entry that already exists.

Troubleshooting

We strongly recommend that you use the Files by Google app for downloading reports. This ensures that when you delete a report, the entry in the database is deleted as well so that there will be no issues when you download the report again.

Created on Jun 15, 2020 9:10:28 AM by  Maike Guba [Paessler Support]

Last change on Jun 16, 2020 8:20:26 AM by  Maike Guba [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.