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We have a help desk mail database (office 365) that processes email from the inbox to the help desk system. I want to set up a sensor to watch the inbox to notify a distribution group if an email is stuck in the inbox.

I successfully setup the IMAP sensor to Office 365 and it seems to be working. I have it set to count emails in the inbox. However, where do I set up the threshold to notify if 1 email is present in the inbox for 10 minutes?

configure-imap-sensor-in-prtg imap imap-sensor

Created on Jun 30, 2020 6:38:03 PM



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Hi there,

You can create a new notification trigger for the IMAP sensor. Click on the Notification Trigger tab and add a new Threshold Trigger. This allows you to check how long the number of emails exceeds a certain threshold.

Kind regards,
Felix Saure, Tech Support Team

Created on Jul 1, 2020 6:15:26 AM by Felix Saure [Paessler Support]




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