We in our IT department get a lot of emails and white noise, daily. We try to limit information coming to our inbox to allow us to stay on top of currant issues. If we see and email from PRTG we want to exspect it to be a down message followed by and up message.
Here is how are Notifications triggers are setup:
1. When sensor state is Down for at least 60 seconds, perform no notification
2. When sensor state is Down for at least 300 seconds, perform Email and push notification to admin and repeat every 240 minutes
3. When sensor leaves Down state after a notification was triggered, perform Email and push notification to admin
The issues is in step 3, we get an up email on everything that comes up. We only want an up email if the currant sensor sent a down message at the 5 minute mark. This is the way it reads and was one of many deciding factor in our purchase of PRTG.
Now it is not working like it reads and management is wanting it fixed. I have opened a ticket (#2011835) on this already and was told that I would get an up email every time something comes up even if it never sent a down message first. On a lot of our devices we give them a 5 minute recovery window before we call in support to use there time looking at it and working on it.