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elements return a unknown state: System Board 1

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Hi,

We are getting a warring for our Dell T420 Server in PRTG, however IDRAC and ESXi show no issues.

Is PRTG hardware sensor getting a value it does not understand ?

[Hardware Status]

Unknown. 3 elements return a unknown state: System Board 1 Power Optimized 0 --- 0.7.1.118; Add-in Card 3 SD1 0 --- 0.11.3.244; Add-in Card 3 SD2 0 --- 0.11.3.245

dell hardware t420

Created on Jul 6, 2020 2:58:38 AM by  kazz (0) 2



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Hello there,

The SOAP protocol shows an unknown state for the components, the system can't get an actual state from those. If you don't want to get informed about this, you can switch to "Do not show unknown states" in the sensor settings.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Jul 6, 2020 8:29:14 AM by  Birk Guttmann [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.