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Administrator account lock out




Our administrator account gets locked out from the PRTG server. Would any of the scans or the probes cause the lock out?


ad-lockout administrator probe

Created on Jul 9, 2020 12:12:39 AM

Last change on Jul 9, 2020 6:19:16 AM by  Moritz Heller [Paessler Support]

2 Replies



Hi there,

do you refer to your Windows Administrator account? If so, please check whether this account is used in PRTG and whether the password is correct. Therefore, you can use this tool: https://kb.paessler.com/en/topic/71806-can-i-get-a-list-of-used-usernames-in-of-prtg
This script will give you a sortable list of all usernames configured in devices and groups, which can be filtered as necessary.

Created on Jul 9, 2020 6:21:06 AM by  Moritz Heller [Paessler Support]

Last change on Jul 9, 2020 6:21:15 AM by  Moritz Heller [Paessler Support]



Thanks for the script. It was not PRTG causing the admin lockout

Created on Jul 10, 2020 9:14:07 PM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.