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PRTG alert: Error by lookup value 'Shutdown' in channel 'Fan 3 State (Fan 3)'

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One of our main routers started throwing this message and we are trying to determine if the fan is actually in a down state or not.

Error by lookup value 'Shutdown' in channel 'Fan 3 State (Fan 3)' Ran thru some knowledgebase info. but was unable to locate any info. I did however find that I could run an SNMP Test and perform a "walk" which I did and received the following error msg. Any direction would be greatly appreciated. Thanks!

7/24/2020 9:31:45 AM (6 ms) : SNMP v1 7/24/2020 9:31:45 AM (8 ms) : Walk 1.3.6.1.4.1.9.9.13.1.4.1.3.index Fan State 7/24/2020 9:31:45 AM (10 ms) : Error: -2007

error--2007 fan-state prtg shutdown snmp

Created on Jul 24, 2020 5:17:28 PM



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When querying the system uptime using those credentials, it's properly shown? Has the appliance been restarted?

Created on Jul 27, 2020 2:23:12 PM by Stephan Linke [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.