What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

I have an issue with PRTG for iOS. What can I do?

Votes:

0

What can I do if I run into issues with my PRTG for iOS app? Are there any troubleshooting solutions?

ios mobile-app prtg prtg-for-ios

Created on Aug 4, 2020 9:11:12 AM by Florian Weik (1,927) ●2 ●2

Permalink

1 Reply

Accepted Answer

Votes:

0

This article applies as of PRTG 22

Issues with PRTG for iOS and troubleshooting solutions

Important notice: This article is work in progress. It will be updated accordingly if new issues come up.

Opening web views under iOS 13 does not work

If you activated SSL in your PRTG installation and use a certificate that does not meet the requirements for trusted certificates from Apple, web views cannot be displayed in the PRTG for iOS app.

With iOS 13, Apple changed the requirements for trusted certificates. If you use a certificate that does not meet these requirements, opening web views like maps, sensor settings, or historic data in the PRTG for iOS app does not work.

Troubleshooting

We strongly recommend that you use Certificate Importer to upload a certificate that meets the requirements for trusted certificates in iOS 13. Find the detailed requirements here.

Note: If you use a self-signed certificate, you must manually turn on trust for SSL for this certificate. Find instructions here.

Add comment

Created on Aug 4, 2020 10:56:30 AM by Florian Weik (1,927) ●2 ●2

Last change on Dec 29, 2022 2:37:17 PM by Brandy Greger [Paessler Support]