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I have an issue with PRTG for iOS. What can I do?

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What can I do if I run into issues with my PRTG for iOS app? Are there any troubleshooting solutions?

ios mobile-app prtg prtg-for-ios

Created on Aug 4, 2020 9:11:12 AM by  Florian Weik [Paessler Support]



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Issues with PRTG for iOS and troubleshooting solutions


Note: This article is work in progress. It will be updated accordingly if new issues come up.


Opening web views under iOS 13 does not work

If you activated SSL in your PRTG installation and use a certificate that does not meet the requirements for trusted certificates from Apple, web views cannot be displayed in the PRTG for iOS app.

With iOS 13, Apple changed the requirements for trusted certificates. If you use a certificate that does not meet these requirements, opening web views like Maps, Sensor Settings, or Historic Data in the PRTG for iOS app does not work.

Troubleshooting

We strongly recommend that you use the PRTG Certificate Importer to upload a certificate that meets the requirements for trusted certificates in iOS 13. Find the detailed requirements here.

Note: If you use a self-signed certificate, you must manually turn on trust for SSL for this certificate. Find instructions here.

Created on Aug 4, 2020 10:56:30 AM by  Florian Weik [Paessler Support]

Last change on Nov 18, 2020 1:27:46 PM by  Florian Weik [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.