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Access Violation PRTG Probe.exe

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When I try to add the "SNMP APC Hardware" sensor, I receive the following error:

Sorry, the scan for available monitoring items has failed!

Could not create the SNMP Library sensor on device frx-ups-office-01 (frx-ups-office-01.ad.richland.org).

Access violation at address 004092E4 in module 'PRTG Probe.exe'. Read of address 000A8CE5

Not sure where to go from here...

access-violation apc probe

Created on Aug 4, 2020 3:22:30 PM



2 Replies

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I *think* this may be related to DNS not being able to resolve the hostname at the time the sensor was being added as it did work after a while.

Still don't think the probe should crash in this instance, but looks like my problem is resolved.

Created on Aug 5, 2020 2:20:01 PM



Votes:

0

Hello,

Thank you for your KB-posts.

If you experience any further issues, especially with access violations, please open a ticket to us (https://www.paessler.com/support/contact/techsupport ) and send us log files from your PRTG for analysis.

Best regards

Created on Aug 6, 2020 11:26:45 AM by Isidora Jeremic [Paessler Support]




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